Nprs score 0, whereas scores of 4–6 and 7–10 increase the probability of functional interference. However, there’s still room for improvement! If you exceed the score of 70, it means you’re among the best. Rather than looking at it as a quantifiable metric to continue to increase, an NPS should be looked as a qualitative metric to analyse and react to. %PDF-1. Le Net Promoter Score se calcule de manière très simple. References: Karcioglu O, Topacoglu H, Dikme O, Dikme O. This group isn’t involved in the Net Promoter Score calculation. Every respondent is then divided into three categories: Detractors (those who gave a score of 0-6), Passives (a score of 7-8), and Promoters (a score of 9 or 10). According to SPG Consulting, the average NPS is 34. Which Net Promoter Score is “good” or “bad” varies from industry to industry and from company to company. wzrmdebuiunzjpxhvwjyxgscetaxsrmnnulefpqkqnsxzixdxegniabomdreadmppjuccxy